Shipping Logistics Policy

Basaltic Farms Shipping Policy

Introduction

Our goal is 100% customer satisfaction. If there is a shipping issue, email us first at contact@basalticfarms.com or call (530) 238-5357 — we can usually resolve any issue quickly. At Basaltic Farms, we’re committed to delivering our premium organic garlic and farm products to you in optimal condition. This Shipping Policy explains our shipping methods, timeframes, and related procedures. Basaltic Farms is the trade name of Basaltic Farms Inc.

This policy is designed to ensure clarity about our shipping practices while providing legal protection for our farm operations. By placing an order with us, you agree to the terms outlined in this policy.

Related Policies

Please review our other important policies:

  • Terms and Conditions – Our complete terms of service
  • Privacy Policy – How we collect, use, and protect your personal information
  • Returns Policy – Our policy on returns, refunds, and replacements

Quick Shipping Information

What We Ship

  • Fresh & Seed Garlic: Premium certified organic varieties
  • Garden Growing Kits: Best for small spaces like apartment balconies.
  • Fertilizer: Organic amendments for your garden
  • Specialty Products: Garlic Honey, Freeze-Dried Garlic.

Shipping Timeframes

  • Processing Time: 1-3 business days for in-stock items
  • Delivery Time: 3-7 business days standard shipping
  • Express Options: Priority (2-3 days) and Standard Shipping
  • Pre-Orders: Ship beginning in September in the order they were received.

Shipping Rates

  • Free Standard Shipping: Orders over $150 (contiguous 48 states)
  • Free Priority Shipping: Orders over $300 (contiguous 48 states)
  • Alaska & Hawaii: Additional shipping charges apply

Order Tracking

  • Tracking numbers provided via email when order ships
  • Allow 24 hours for tracking information to update
  • Contact us if you haven’t received tracking within 3 business days

Product Availability & Shipping Schedule

Seasonal Products

  • Seed Garlic: Ships September through December (for fall planting)
  • Eating Garlic: Ships September through February or until sold out
  • Pre-Orders: Placed March-Aug, ship beginning first week of Sept.
  • Growing Kits: Available year-round subject to inventory.
  • Honey Garlic & Freeze-Dried Garlic: Available year-round, subject to inventory.

Local Pickup Option

  • Available at our McArthur, California farm location
  • Monday-Friday, 10am-5pm by appointment only
  • Call 24 hours in advance to schedule: (530) 238-5357
  • Bring order confirmation and ID for verification

Shipping Methods & Delivery Details

Carriers We Use

  • USPS Ground and Priority Mail
  • UPS Ground
  • FedEx Home Delivery
  • Customer-arranged carrier available for bulk orders on request

Delivery Timeframes

  • Standard Shipping: 3-7 business days
  • Priority Shipping: 2-3 business days (additional fee)
  • For faster shipping needs, contact us at contact@basalticfarms.com and we will try to help you.

Special Delivery Options

  • Special delivery instructions can be included during checkout
  • Gift orders can include gift messages and omit pricing
  • Gift packaging is not available

Weekend & Holiday Processing

  • Orders are not processed on weekends or federal holidays
  • Holiday shipping deadlines posted seasonally on our website

Product-Specific Shipping Information

Fresh and Seed Garlic

  • Ships in breathable packaging to maintain quality
  • Each bulb personally inspected before shipping

Growing Kits

  • Complete growing kits contain all necessary components

Fertilizer Products

  • Ships according to agricultural transport regulations

Specialty Products

  • Garlic Honey: Temperature-sensitive with protective packaging, subject to inventory
  • Freeze-Dried Garlic: Ships in airtight packaging year-round, subject to inventory

Order Issues & Solutions

Missing or Damaged Packages

If your package is missing or damaged:

  • Check tracking information to confirm delivery status
  • Inspect all boxes delivered for your order
  • Contact us within 3 days of delivery
  • Provide your order number and photos of damaged products

Weather & Seasonal Delays

  • Extreme weather conditions may delay shipments.

Address Changes

  • Address changes must be requested before your order ships
  • Once a shipping label is created, addresses cannot be modified
  • Email change requests to contact@basalticfarms.com with your order number as soon as possible

Backorders

  • We do not accept backorders.

Multi-Package Shipments

  • Large orders will be divided into multiple packages for shipping efficiency
  • Multi-package orders may not all arrive on the same day
  • Each package will have its own tracking number provided in separate notifications
  • When order items have different shipping requirements, they may ship separately
  • We optimize package configuration to minimize shipping costs while ensuring product quality

Seasonal Shipping Considerations

Cold Weather Shipping

  • We ship rain or snow; any delays subject to bad weather are dependent on the carrier
  • Our packaging is safe down to 5°F.
  • We are not responsible for freezing damage.

Holiday Shipping Deadlines

  • Special holiday shipping deadlines will be posted on our website annually
  • Orders placed after posted deadlines cannot be guaranteed for holiday delivery
  • We experience higher-order volumes during November-December
  • We recommend placing holiday gift orders early to ensure timely delivery

Shipping Insurance

  • When using Shopify to check out, all packages are automatically insured to $100
  • All insurance claims are processed through the respective carrier, which may require filing of a local police report for stolen packages.
  • Additional insurance coverage is available upon request for high-value orders
  • Claims must be filed within the timeframe specified in the policy to be eligible for insurance coverage

Legal Protection & Compliance Information

Liability Limitations

  • Basaltic Farms’ liability is limited to the purchase price of items
  • Claims must be filed within specified timeframes
  • We’re not responsible for damage occurring after confirmed delivery
  • Natural variations in agricultural products are not considered defects

Perishable Product Disclaimers

  • Garlic and honey products are perishable with natural variation in quality and shelf life.
  • We cannot guarantee the condition of the product if carriers delay delivery or if packages remain unclaimed.
  • Customer assumes responsibility for proper handling and storage upon receipt.
  • Weather extremes during transit may affect product quality despite our best packaging efforts
  • Natural variations in size, color, and appearance are not considered defects in the product.

Reshipping Policy

  • For packages confirmed as lost by the carrier, we will reship or provide a refund at our discretion.
  • Reshipments for damaged items require the return of the original product or photographic evidence.
  • Reshipment is subject to product availability.
  • We reserve the right to substitute comparable varieties if original selections are unavailable.
  • Reshipping costs for orders to incorrect addresses provided by customers will be the customer’s responsibility.

Agricultural Compliance

Federal Agricultural Regulations

  • All shipments comply with USDA and state agricultural regulations for transport
  • Our shipping practices adhere to the National Organic Program transportation requirements
  • All products are properly labeled according to federal regulations
  • Fertilizer products comply with all applicable EPA and state regulations

State Agricultural Compliance

  • We comply with the destination state agricultural requirements if any.
  • Customers are responsible for compliance with local agricultural import restrictions
  • Our certified organic status is maintained throughout the shipping process
  • Our fertilizer products are OMRI Approved nationwide.

County and Local Regulations

  • Our shipping practices comply with the regulations of Lassen County for agricultural transport.
  • We adhere to all McArthur, California, local ordinances regarding farm product shipments
  • Regional agricultural inspection requirements are factored into our shipping procedures
  • Our packaging meets all applicable nationwide requirements for agricultural products

Multi-jurisdictional Compliance

Our shipping practices comply with regulations at:

  • Local level (McArthur, CA municipal codes)
  • County level (Lassen County ordinances)
  • State level (California statutes)
  • Federal level (U.S. laws)
  • International level (when applicable)

Force Majeure

Events Beyond Our Control

  • Basaltic Farms is not liable for shipping delays or damages resulting from circumstances beyond our control, including but not limited to: natural disasters, extreme weather events, pandemics, carrier service disruptions, labor strikes, or government actions
  • During such events, shipping timeframes may be extended without prior notice
  • We reserve the right to cancel orders that cannot be fulfilled due to force majeure events; if that ever happens, you will receive a full refund.
  • We will make reasonable efforts to communicate delays resulting from such events

Additional Legal Provisions

Acceptance of Terms

  • Placing an order constitutes explicit acceptance of this Shipping Policy
  • Using our website to browse or purchase products indicates acceptance of these terms
  • If you do not agree with these terms, please do not place orders with Basaltic Farms

Agricultural Product Risk Assumption

  • You acknowledge that agricultural products have inherent variability in appearance, taste, and performance
  • You assume all risks associated with the natural variation of farm products.
  • Weather, soil conditions, and other natural factors impact our products in ways beyond our control
  • You accept these natural variations as part of purchasing from a working organic farm.

Modification of Terms

  • Basaltic Farms may modify these terms from time to time.
  • For material changes, we will notify users by posting a prominent notice on our website or by email when we have your contact information on file. Non-material changes — such as clarifications or formatting updates — may be made without notice.
  • Your continued use of our website or services after modifications take effect constitutes acceptance.
  • We encourage regular review of this policy for any changes.

Dispute Resolution

Governing Law

  • This Shipping Policy is governed by the laws of the State of California
  • Any disputes arising from shipping issues shall be resolved in Lassen County, California
  • The provisions of the California Commercial Code regarding shipment of goods apply to all transactions
  • USDA organic handling requirements are maintained throughout our shipping process
  • FDA regulations regarding food transport apply to our honey and freeze-dried products

Dispute Resolution Process

  • Our goal is 100% customer satisfaction. Most disputes are resolved with an email or phone call to our office. We strive to resolve all shipping issues promptly and fairly.
  • Please contact us directly before initiating any formal dispute proceedings
  • Claims must be filed within the timeframes specified in this policy. For shipping damage, missing packages, and similar issues, you must contact us within 3 days of delivery.
  • We reserve the right to request documentation supporting any claim

Questions About Shipping

If you have questions or need special shipping arrangements:

Basaltic Farms 641-200 Beck Elliot Ln McArthur, CA 96056 Phone: (530) 238-5357 Email: contact@basalticfarms.com Website: https://basalticfarms.com/

Please include your order number in all communications.

Changes to Shipping Policy

We reserve the right to update our shipping policies at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of our shipping policies.

Last Updated: 5/6/2026