Privacy Policy

Basaltic Farms Privacy Policy

Introduction

At Basaltic Farms, your privacy is a top priority. We created this Privacy Policy to explain how we handle your information when you visit our website (https://basalticfarms.com/), place orders, or interact with us. Basaltic Farms is the trade name of Basaltic Farms Inc.

Our Privacy Commitment: We NEVER share or sell your information under any circumstances. The information we collect is used solely within our organization to provide our services and enhance your experience. This policy exists primarily to protect our farm legally in the event of any disputes, while ensuring transparency about our strong privacy practices.

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

Related Policies

Please review our other important policies:

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or place an order
  • Sign up for our newsletter
  • Contact us through our website forms, email, or phone
  • Participate in surveys, contests, or promotions
  • Post reviews or comments
  • Register for farm visits or workshops

This information may include:

  • Name, email address, phone number, and mailing address
  • Billing and payment information
  • Order history and preferences
  • Communications with our farm
  • Account login credentials

Information Automatically Collected

When you visit our website, certain information is automatically collected:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website or how you found us
  • Clicks, scrolling, and browsing behavior

Agricultural Context Data

As an organic farming operation, we may also collect:

  • Growing zone information to provide location-specific recommendations
  • Seasonal preferences related to garlic varieties and planting times
  • Agricultural experience level to customize growing guides
  • Feedback on crop performance to improve our products

How We Use Your Information

Order Processing and Customer Service

  • Fulfill and manage your orders
  • Process payments and prevent fraud
  • Provide customer support and respond to inquiries
  • Update you about order status or changes
  • Address problems with your order or our services

Marketing and Communications

  • Send information about our products, services, and promotions
  • Deliver content relevant to your interests
  • Process contest entries and rewards
  • Request feedback about our products and services
  • Notify you about changes to our policies or terms

Business Operations

  • Improve our website and product offerings
  • Develop new products and services
  • Generate anonymized analytics and statistics
  • Maintain the security of our website
  • Comply with legal obligations
  • Support our organic certification requirements

Internal Use Only

  • All information we collect remains strictly within our organization
  • We use your information solely to serve you better
  • We never share or transfer your data to external parties for their purposes
  • Your information helps us understand how to improve our products and services

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality (shopping cart, account login)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used only for our own marketing efforts, never shared with others

Specific Technologies We Use

  • Google Analytics 4: Analyzes website traffic and user behavior
  • Google Tag Manager: Manages various tracking scripts
  • Bing Clarity: Records user interactions to identify usability issues
  • Shopify: Processes all payments and transactions on our website

Cookie Management

You can control cookies through several methods:

  • Browser settings to refuse all or some cookies
  • Opt-out tools for specific services
  • Our cookie consent banner when you first visit the site

Your Privacy Choices

Access and Control

You have several options to control your information:

  • Account Settings: Review and update your account information
  • Marketing Communications: Opt-out of marketing emails via the unsubscribe link
  • Cookies: Manage cookie preferences through your browser
  • Delete Account: Request deletion of your account by contacting us

California Privacy Rights

California residents have specific rights:

  • Right to Know what personal information we collect
  • Right to Delete certain personal information
  • Right to Opt-Out of data sharing (though we never share personal information)
  • Right to Non-Discrimination for exercising these rights

To exercise these rights, contact us at contact@basalticfarms.com with “California Privacy Rights” in the subject line.

Information Protection

Our No-Sharing Commitment

  • We NEVER share or sell your personal information – EVER
  • We never rent or lease your information to third parties
  • We never share your information with unaffiliated parties
  • We never monetize your personal information in any way
  • Your information remains solely within our organization

Limited Exceptions

The only extremely limited circumstances where information might be disclosed:

  • When legally required by court order, subpoena, or similar legal process
  • To protect against fraud or potential illegal activity
  • To enforce our Terms and Conditions
  • To protect the safety, rights, or property of our farm
  • In connection with a business transfer (though we would notify you)

Service Providers

While we use certain service providers like Shopify for payments:

  • These providers only process data as needed to perform their specific service
  • They are contractually prohibited from using your data for other purposes
  • We select providers with strong privacy practices
  • This processing is not considered “sharing” as these providers cannot use data independently

Data Security

Protection Measures

We implement reasonable security measures:

  • Encryption for sensitive information
  • Access controls and authentication
  • Regular security assessments
  • Physical and electronic safeguards

Breach Notification

In the event of a data breach affecting your personal information:

  • We will notify affected individuals promptly
  • Notification will occur within 72 hours of discovering the breach when feasible
  • We will provide information about what occurred and steps to take

Data Retention

Retention Periods

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with our legal and regulatory obligations
  • Resolve disputes and enforce our agreements
  • Protect our farm assets and operations

Specific Retention Timeframes

  • Account information: Maintained while your account is active and for 3 years after your last activity
  • Order and transaction records: Retained for 7 years to comply with tax and financial regulations
  • Customer service communications: Retained for 2 years from resolution
  • Marketing preferences: Maintained until you change them or close your account

Children’s Privacy

Our website is not intended for children under 13 years of age:

  • We do not knowingly collect information from children under 13
  • Parents should supervise children’s internet activities
  • If we discover we’ve collected information from a child under 13, we will delete it promptly

Legal Protections

Farm Business Entity Protection

  • All data collection and processing is conducted by Basaltic Farms as a business entity
  • Claims related to privacy practices must be directed to the business entity, not individuals
  • Business liability is limited as permitted by California law

Personnel Protections

  • Farm owners, family members, employees, contractors, and volunteers are protected from personal liability
  • Individual farm workers cannot be held personally liable for data handling operations
  • This protection extends to all personnel involved in farm operations

Website Workers and Brand Promoters Protection

  • Protection extends to all contractors, website developers, designers, content creators, marketing partners, and digital service providers engaged by Basaltic Farms
  • These contractors and service providers act as agents of Basaltic Farms when performing their duties
  • Claims related to website functionality, digital content, marketing materials, or online systems must be directed to Basaltic Farms, not to individual contractors
  • All digital assets including website code, design elements, and content are protected intellectual property
  • Brand promoters, influencers, and marketing partners are acting as authorized representatives of Basaltic Farms
  • No individual liability extends to those assisting with brand promotion or marketing efforts

Indemnification

By using our website or providing information to Basaltic Farms:

  • You agree to defend, indemnify, and hold harmless our farm, employees, contractors, and affiliates
  • This covers claims arising from your use of our website or violation of this Privacy Policy
  • This includes reasonable attorney fees if necessary
  • This provision does not apply where prohibited by law

International Visitors

Our website is hosted and operated in the United States:

  • If you are visiting from another country, you are transferring information to the United States
  • By providing information, you consent to this transfer
  • We process information based on legitimate interests to provide our services
  • You have the right to object to this processing

Dispute Resolution

Informal Resolution

Before pursuing formal action regarding privacy concerns:

  • Contact us directly at (530) 238-5357 to discuss concerns
  • Our family values relationships and will work to resolve issues
  • Most concerns can be addressed through direct communication

Privacy-Specific Dispute Resolution

For privacy-related concerns:

  • The same dispute resolution process described in our Terms and Conditions applies
  • We strive to resolve privacy concerns informally when possible
  • Please contact us with privacy questions before initiating formal proceedings
  • All privacy disputes are subject to the same mediation and arbitration requirements

Changes to This Privacy Policy

We may update this policy periodically:

  • The date at the bottom indicates when it was last revised
  • Material changes will be notified through our website or by email
  • Your continued use after changes constitutes acceptance
  • We encourage you to review this Privacy Policy periodically

Modification Rights

  • Basaltic Farms may modify this Privacy Policy at any time at its sole discretion
  • No notice is required for modifications to become effective
  • Your continued use of our website or services after modifications constitutes acceptance
  • We encourage regular review of this policy for any changes

Additional Legal Terms

Acceptance of Terms

  • Using our website indicates acceptance of this Privacy Policy
  • If you do not agree with this policy, please do not use our website or provide personal information

Severability

  • If any provision is found unenforceable, remaining provisions remain in full effect
  • Invalid provisions shall be replaced with valid provisions that most closely match the original intent
  • This policy shall be construed as if such invalid provisions were never included

Governing Law

  • California law governs this Privacy Policy without conflict of law principles
  • Disputes fall under exclusive jurisdiction of Shasta County, California
  • Proceedings conduct in English
  • The winning party may recover reasonable attorney fees where allowed by law

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Basaltic Farms
 641-200 Beck Elliot Ln
 McArthur, CA 96056
 Phone: (530) 238-5357
 Email: contact@basalticfarms.com
 Website: https://basalticfarms.com/

Last Updated: June 7, 2025