Returns and Refund Policy
At Basaltic Farms, our goal is straightforward: to make sure every customer receives top-quality seed garlic and to make it right when something goes wrong. This policy explains exactly when refunds, replacements, and returns apply, and how the process works for our seed garlic, garlic honey, and freeze-dried garlic.
Cancellations Before Shipping
You can cancel any order and receive a full refund any time before it ships. Pre-orders placed in spring for fall shipping can be cancelled all the way up to the day your shipment goes out. Just email contact@basalticfarms.com or call (530) 238-5357 and we’ll take care of it.
Inspect Your Order Immediately
Open your shipment as soon as it arrives and inspect the bulbs. Seed garlic is a living product, and many quality issues are easy to identify in the first few days but become hard to attribute fairly weeks later. If you find any visible damage or quality concern at delivery, email contact@basalticfarms.com with photos within 3 days of delivery.
If you don’t open your order on arrival and only discover problems after the garlic has been sitting sealed in the shipping box for weeks, we can’t fairly evaluate whether the damage came from our farm or from the conditions on your end. Open it on arrival.
Defective or Damaged Seed Garlic at Delivery
When you submit photos within the 3-day window, we review every claim individually. We may request additional photos at our discretion to evaluate the claim properly — different angles, close-ups of specific bulbs, or photos of the packaging.
If the photos confirm our garlic shipped from the farm at subpar quality — visible damage, mold, soft cloves, or other defects we should have caught — we cover the full cost. You choose between a refund to your original payment method or a replacement from our current inventory, and we cover any return shipping if a return is needed.
If the photos show damage that appears to have occurred after delivery, we’ll work with you case by case, but a refund isn’t guaranteed and return shipping costs are typically the customer’s responsibility.
Hidden Damage Discovered at Planting
Some quality issues aren’t visible from the outside of the bulb and are only discovered when separating cloves to plant. If that happens, contact us by email with photos before you plant the rest of your order. We evaluate every hidden-damage claim individually based on the type and pattern of damage shown in the photos.
We can usually tell from the photos whether the damage is consistent with what we shipped or whether it developed after delivery from improper storage on the customer’s end. Damage consistent with our shipped quality — confirmed by the photos — qualifies for a refund of the affected portion or a replacement from our current inventory.
For replacement orders under 5 pounds in this scenario, we will hand-crack each bulb and inspect every individual clove before shipping the replacement on request, so you receive only confirmed plantable seeds rather than another full bulb. Hand-cracking is performed only when you ask for it — let us know when you contact us if you’d like the replacement prepared this way. We don’t crack garlic as a general practice.
This carve-out only applies to customers who inspected the order at delivery. Garlic that sat sealed in the shipping box for weeks before being opened won’t qualify, because we have no way to determine whether the issue originated at our farm or in the storage conditions afterward.
Returns Because You Changed Your Mind
If you decide you don’t want the seed garlic after all, you can return the unopened order within 3 days of delivery for a full refund. We keep the window short because seed garlic quality diminishes quickly once it’s out of our climate-controlled storage, and we need to be able to inspect and re-shelve a return before it loses value.
Conditions:
- The garlic must be in its original sealed packaging, in resaleable condition.
- You ship the order back to us at the address below; return shipping is the customer’s responsibility.
- We don’t charge a restocking fee. The refund is issued to your original payment method once we receive the return and confirm its condition.
- Returns received outside the 3-day window or showing signs of opening, division, or handling will not be refunded.
What Isn’t Covered
We don’t issue refunds on seed garlic in the following situations:
- After it’s been planted. Once garlic is in the ground, weather, watering, soil conditions, pest pressure, and dozens of other variables come into play — none within our control. What we promise is that the seed leaving our farm is top quality from our current inventory.
- Without photo documentation when a damage or quality claim is made.
- For garlic that’s been opened, divided, or handled in the case of a change-of-mind return.
- For damage discovered after the order has been left sealed and unopened for an extended period.
If you run into trouble during the growing season, email or call us anyway. We may not be able to issue a refund, but we can usually help diagnose what went wrong and we want to learn from every situation.
Garlic Honey and Freeze-Dried Garlic
Our garlic honey and freeze-dried garlic are covered by a 30-day satisfaction policy. If the product is defective or damaged, email contact@basalticfarms.com within 30 days of delivery with photos and we’ll refund or replace it. Defective-product return shipping is on us, and we may request additional photos at our discretion to evaluate the claim.
For change-of-mind returns on garlic honey or freeze-dried garlic, the product must be returned to us in unopened, resaleable condition within 30 days of delivery. Return shipping is the customer’s responsibility, and the refund is issued to your original payment method once we receive the return and confirm its condition.
A note on certifications: honey cannot carry a USDA organic seal because no federal organic standard exists for honey, so our garlic honey is uncertified by design. Our freeze-dried garlic is CCOF-certified and made from our own triple-certified seed garlic.
How to Reach Us
We monitor email more closely than our phone line, so email is the fastest way to start a refund or return claim — especially since photo documentation is required for damage claims.
Email: contact@basalticfarms.com Phone: (530) 238-5357 Return Address: 641-200 Beck Elliot Ln, McArthur, CA 96056
Related Policies
For details on how we collect and protect your information, see our Privacy Policy. For shipping timeframes, carriers, and rates, see our Shipping Policy.
Last updated: 5/6/2026